摘要：近年來，我國(guo)供電(dian)公司(si)推(tui)行了一種全新(xin)的(de)電(dian)費(fei)回收模(mo)式(shi)——遠(yuan)程預付(fu)(fu)費(fei)控(kong)(kong)模(mo)式(shi)，該費(fei)控(kong)(kong)模(mo)式(shi)的(de)出現不(bu)僅簡化(hua)了供電(dian)公司(si)電(dian)費(fei)回收工(gong)作(zuo)，同時也提高(gao)了電(dian)費(fei)回收質量和(he)效(xiao)率。但(dan)是(shi)，從我國(guo)當前整體(ti)的(de)費(fei)控(kong)(kong)現狀來看，仍(reng)有(you)不(bu)少用(yong)戶不(bu)了解遠(yuan)程預付(fu)(fu)模(mo)式(shi)，從而導致(zhi)該費(fei)控(kong)(kong)模(mo)式(shi)不(bu)能得(de)到廣泛的(de)開(kai)展和(he)應(ying)用(yong)，基于(yu)此，本文特簡述了遠(yuan)程預付(fu)(fu)費(fei)控(kong)(kong)的(de)定(ding)義及推(tui)廣與應(ying)用(yong)的(de)必要(yao)性，并(bing)總結(jie)了幾點提升(sheng)供電(dian)公司(si)遠(yuan)程預付(fu)(fu)費(fei)控(kong)(kong)推(tui)廣與應(ying)用(yong)效(xiao)果的(de)策略，以期(qi)能為后(hou)續(xu)供電(dian)公司(si)費(fei)控(kong)(kong)推(tui)廣工(gong)作(zuo)提供有(you)效(xiao)參(can)考。

關鍵詞：供電公(gong)司；費控；推廣；應用

引言

2014年(nian)，我(wo)國(guo)全面(mian)深化和(he)推(tui)廣(guang)了“集抄集收"的管理模式(shi)，雖有效(xiao)提高了我(wo)國(guo)供電(dian)公司費(fei)(fei)控(kong)(kong)質(zhi)量(liang)和(he)效(xiao)率(lv)，但是，其(qi)并不能(neng)(neng)將(jiang)供電(dian)公司電(dian)費(fei)(fei)回收風險(xian)(xian)降低，對此，供電(dian)公司在此基(ji)礎，對費(fei)(fei)控(kong)(kong)管理模式(shi)進一步(bu)更新，探(tan)究出一種以智(zhi)(zhi)能(neng)(neng)電(dian)表應用為起點和(he)以全采(cai)集、全覆蓋用電(dian)信(xin)息采(cai)集系統為基(ji)礎的新型(xing)電(dian)費(fei)(fei)預售模式(shi)——遠(yuan)(yuan)程(cheng)預付費(fei)(fei)控(kong)(kong)模式(shi)。該費(fei)(fei)控(kong)(kong)模式(shi)不僅能(neng)(neng)有效(xiao)規避用戶欠(qian)費(fei)(fei)風險(xian)(xian)，從根源上杜(du)絕客戶漏繳、遲(chi)繳和(he)欠(qian)費(fei)(fei)等(deng)現象，同(tong)時還能(neng)(neng)實現智(zhi)(zhi)能(neng)(neng)電(dian)表遠(yuan)(yuan)程(cheng)欠(qian)費(fei)(fei)停復電(dian)，從而能(neng)(neng)提高費(fei)(fei)控(kong)(kong)工作質(zhi)量(liang)和(he)效(xiao)率(lv)，基(ji)于此，就需要(yao)各供電(dian)公司不斷(duan)加強遠(yuan)(yuan)程(cheng)預付費(fei)(fei)控(kong)(kong)模式(shi)的推(tui)廣(guang)，以促(cu)進更多客戶應用該模式(shi)。

一、遠程預付費(fei)控的定義及推廣與(yu)應用(yong)的必要性

近(jin)年來(lai)，受(shou)國內(nei)外經(jing)(jing)濟(ji)市場環(huan)境及(ji)客戶群體多元性(xing)的(de)(de)(de)(de)影響，我國供(gong)電企業(ye)電費(fei)(fei)(fei)(fei)(fei)(fei)(fei)回(hui)收(shou)工作難(nan)度日益增(zeng)大，若不(bu)能(neng)(neng)及(ji)時(shi)回(hui)收(shou)電費(fei)(fei)(fei)(fei)(fei)(fei)(fei)，將(jiang)會對供(gong)電企業(ye)的(de)(de)(de)(de)經(jing)(jing)濟(ji)收(shou)益和(he)經(jing)(jing)營發展(zhan)造(zao)成嚴重(zhong)不(bu)良影響，基(ji)于(yu)此(ci)，我國供(gong)電企業(ye)一(yi)直在積極(ji)探(tan)索(suo)新(xin)型(xing)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)模式(shi)(shi)，于(yu)2014年研究(jiu)出(chu)一(yi)種(zhong)新(xin)型(xing)的(de)(de)(de)(de)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)模式(shi)(shi)——遠(yuan)程(cheng)(cheng)(cheng)預(yu)(yu)(yu)付費(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)模式(shi)(shi)，這(zhe)是一(yi)種(zhong)以智(zhi)能(neng)(neng)電表(biao)應(ying)用(yong)為起點(dian)和(he)以全采(cai)(cai)集(ji)(ji)、全覆蓋用(yong)電信息采(cai)(cai)集(ji)(ji)系(xi)統(tong)(tong)為基(ji)礎的(de)(de)(de)(de)新(xin)型(xing)電費(fei)(fei)(fei)(fei)(fei)(fei)(fei)預(yu)(yu)(yu)售模式(shi)(shi)，該模式(shi)(shi)改變了(le)(le)傳(chuan)統(tong)(tong)電網費(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)中“先使用(yong)后付費(fei)(fei)(fei)(fei)(fei)(fei)(fei)"的(de)(de)(de)(de)收(shou)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)模式(shi)(shi)，采(cai)(cai)用(yong)遠(yuan)程(cheng)(cheng)(cheng)采(cai)(cai)集(ji)(ji)系(xi)統(tong)(tong)結合智(zhi)能(neng)(neng)表(biao)的(de)(de)(de)(de)方式(shi)(shi)實(shi)(shi)現了(le)(le)智(zhi)能(neng)(neng)電能(neng)(neng)表(biao)遠(yuan)程(cheng)(cheng)(cheng)控(kong)(kong)制(zhi)，并(bing)拓寬了(le)(le)智(zhi)能(neng)(neng)電能(neng)(neng)表(biao)的(de)(de)(de)(de)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)功能(neng)(neng)，在這(zhe)種(zhong)集(ji)(ji)抄集(ji)(ji)收(shou)的(de)(de)(de)(de)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)管理(li)模式(shi)(shi)中，不(bu)再需要人工完成電費(fei)(fei)(fei)(fei)(fei)(fei)(fei)催(cui)收(shou)、欠費(fei)(fei)(fei)(fei)(fei)(fei)(fei)停電、交(jiao)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)復(fu)(fu)電等工作，只(zhi)需借(jie)助于(yu)智(zhi)能(neng)(neng)電表(biao)聯合遠(yuan)程(cheng)(cheng)(cheng)采(cai)(cai)集(ji)(ji)系(xi)統(tong)(tong)組成的(de)(de)(de)(de)遠(yuan)程(cheng)(cheng)(cheng)智(zhi)能(neng)(neng)控(kong)(kong)制(zhi)系(xi)統(tong)(tong)便(bian)能(neng)(neng)完成電費(fei)(fei)(fei)(fei)(fei)(fei)(fei)催(cui)繳，且該系(xi)統(tong)(tong)還能(neng)(neng)利用(yong)智(zhi)能(neng)(neng)電能(neng)(neng)表(biao)遠(yuan)程(cheng)(cheng)(cheng)完成欠費(fei)(fei)(fei)(fei)(fei)(fei)(fei)停電、費(fei)(fei)(fei)(fei)(fei)(fei)(fei)清復(fu)(fu)電等操作，這(zhe)種(zhong)實(shi)(shi)時(shi)化的(de)(de)(de)(de)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)清復(fu)(fu)電工作模式(shi)(shi)提高了(le)(le)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)清復(fu)(fu)電的(de)(de)(de)(de)時(shi)效性(xing)。從這(zhe)個定義可以看出(chu)，推廣和(he)應(ying)用(yong)遠(yuan)程(cheng)(cheng)(cheng)預(yu)(yu)(yu)付費(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)模式(shi)(shi)，能(neng)(neng)有(you)效幫助供(gong)電公(gong)(gong)司(si)規避用(yong)戶欠費(fei)(fei)(fei)(fei)(fei)(fei)(fei)風(feng)險和(he)減少企業(ye)電費(fei)(fei)(fei)(fei)(fei)(fei)(fei)回(hui)收(shou)成本，同時(shi)還能(neng)(neng)提高其電費(fei)(fei)(fei)(fei)(fei)(fei)(fei)回(hui)收(shou)質量和(he)效率，但是，遠(yuan)程(cheng)(cheng)(cheng)預(yu)(yu)(yu)付費(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)模式(shi)(shi)本身是一(yi)種(zhong)建立在“集(ji)(ji)抄集(ji)(ji)收(shou)"管理(li)模式(shi)(shi)之上的(de)(de)(de)(de)新(xin)型(xing)費(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)業(ye)務，改變了(le)(le)大多數人們常規的(de)(de)(de)(de)繳費(fei)(fei)(fei)(fei)(fei)(fei)(fei)觀，因此(ci)，在實(shi)(shi)際推廣和(he)應(ying)用(yong)過程(cheng)(cheng)(cheng)中也遇(yu)到(dao)了(le)(le)一(yi)定的(de)(de)(de)(de)問(wen)題，這(zhe)就需要各供(gong)電公(gong)(gong)司(si)積極(ji)探(tan)索(suo)提升遠(yuan)程(cheng)(cheng)(cheng)預(yu)(yu)(yu)付費(fei)(fei)(fei)(fei)(fei)(fei)(fei)控(kong)(kong)推廣與應(ying)用(yong)效果的(de)(de)(de)(de)策略。

二、提升供(gong)電公司遠程預付費控推廣與(yu)應(ying)用效果的(de)策(ce)略

1.提升供(gong)電公司遠程預付(fu)費(fei)控(kong)推廣效果的策略

1.1全面做好(hao)遠(yuan)程預(yu)付費控推廣業(ye)務培訓工作

遠(yuan)程(cheng)(cheng)(cheng)預付(fu)費(fei)(fei)(fei)控(kong)(kong)推(tui)(tui)(tui)(tui)廣業(ye)務(wu)能(neng)(neng)否順利(li)開展(zhan)與推(tui)(tui)(tui)(tui)廣業(ye)務(wu)人員(yuan)的專業(ye)知識(shi)、業(ye)務(wu)水平、溝通(tong)能(neng)(neng)力及綜(zong)合(he)素質均有密切的關(guan)(guan)聯(lian)，因此，就需要各(ge)供(gong)電公司建立完(wan)善(shan)的遠(yuan)程(cheng)(cheng)(cheng)預付(fu)費(fei)(fei)(fei)控(kong)(kong)推(tui)(tui)(tui)(tui)廣組織架構，在費(fei)(fei)(fei)控(kong)(kong)推(tui)(tui)(tui)(tui)廣組織架構，應(ying)由營(ying)銷(xiao)(xiao)部管(guan)理(li)人員(yuan)統籌(chou)協調，對(dui)該部門銷(xiao)(xiao)售推(tui)(tui)(tui)(tui)廣人員(yuan)及客服中心、客服分中心工作(zuo)人員(yuan)進(jin)行遠(yuan)程(cheng)(cheng)(cheng)預付(fu)費(fei)(fei)(fei)控(kong)(kong)推(tui)(tui)(tui)(tui)廣相(xiang)關(guan)(guan)知識(shi)和(he)技能(neng)(neng)培訓，以促(cu)進(jin)這些業(ye)務(wu)人員(yuan)均能(neng)(neng)了解和(he)掌握遠(yuan)程(cheng)(cheng)(cheng)預付(fu)費(fei)(fei)(fei)控(kong)(kong)相(xiang)關(guan)(guan)知識(shi)、技術和(he)費(fei)(fei)(fei)控(kong)(kong)過(guo)程(cheng)(cheng)(cheng)中的相(xiang)關(guan)(guan)注意(yi)事項等，這樣不僅能(neng)(neng)促(cu)進(jin)其順利(li)的開展(zhan)遠(yuan)程(cheng)(cheng)(cheng)預付(fu)費(fei)(fei)(fei)控(kong)(kong)推(tui)(tui)(tui)(tui)廣業(ye)務(wu)，同時還能(neng)(neng)促(cu)進(jin)其對(dui)業(ye)務(wu)推(tui)(tui)(tui)(tui)廣中出現的相(xiang)關(guan)(guan)應(ying)急(ji)問題進(jin)行妥(tuo)善(shan)地處理(li)。

1.2合理選擇(ze)推(tui)廣對象和把握可控客戶

在(zai)遠(yuan)程(cheng)預(yu)(yu)(yu)付(fu)費(fei)(fei)控(kong)(kong)(kong)推(tui)廣(guang)(guang)初(chu)期，合理(li)選擇(ze)推(tui)廣(guang)(guang)對(dui)象是促(cu)進遠(yuan)程(cheng)預(yu)(yu)(yu)付(fu)費(fei)(fei)控(kong)(kong)(kong)推(tui)廣(guang)(guang)業(ye)務(wu)(wu)順利(li)開展的(de)(de)(de)(de)基礎條(tiao)件，因此，營銷部管理(li)人(ren)員還(huan)需要引導業(ye)務(wu)(wu)人(ren)員合理(li)選擇(ze)推(tui)廣(guang)(guang)對(dui)象，綜(zong)合考慮，筆(bi)者認為遠(yuan)程(cheng)預(yu)(yu)(yu)付(fu)費(fei)(fei)控(kong)(kong)(kong)推(tui)廣(guang)(guang)對(dui)象應在(zai)以(yi)下6類用(yong)(yong)(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)中選擇(ze)：（1）新裝低(di)(di)壓(ya)用(yong)(yong)(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)；（2）實際用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)(dian)主(zhu)體(ti)和申請用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)(dian)主(zhu)體(ti)不一致用(yong)(yong)(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)，如臨時用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)(dian)或(huo)租賃用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)(dian)用(yong)(yong)(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)；（3）政府(fu)關停(ting)整治等企(qi)業(ye)用(yong)(yong)(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)及高(gao)(gao)耗能等電(dian)(dian)(dian)費(fei)(fei)回收高(gao)(gao)風險的(de)(de)(de)(de)用(yong)(yong)(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)；（4）欠費(fei)(fei)后(hou)采(cai)(cai)取停(ting)電(dian)(dian)(dian)措施的(de)(de)(de)(de)低(di)(di)壓(ya)非居用(yong)(yong)(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)；（5）當(dang)年(nian)出(chu)現兩次及以(yi)上無正(zheng)當(dang)理(li)由拖欠電(dian)(dian)(dian)費(fei)(fei)的(de)(de)(de)(de)用(yong)(yong)(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)；（6）存在(zai)嚴重違約用(yong)(yong)(yong)(yong)(yong)(yong)電(dian)(dian)(dian)行為或(huo)被查實有竊電(dian)(dian)(dian)行為的(de)(de)(de)(de)用(yong)(yong)(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)。這些(xie)用(yong)(yong)(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)都是電(dian)(dian)(dian)費(fei)(fei)回收高(gao)(gao)風險客戶(hu)(hu)(hu)(hu)群體(ti)，采(cai)(cai)用(yong)(yong)(yong)(yong)(yong)(yong)傳統費(fei)(fei)控(kong)(kong)(kong)模(mo)式(shi)將會增加供電(dian)(dian)(dian)公司的(de)(de)(de)(de)電(dian)(dian)(dian)費(fei)(fei)回收風險，因此，就需要供電(dian)(dian)(dian)公司轉變業(ye)務(wu)(wu)思路，將這些(xie)風險用(yong)(yong)(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)轉變為遠(yuan)程(cheng)預(yu)(yu)(yu)付(fu)費(fei)(fei)控(kong)(kong)(kong)推(tui)廣(guang)(guang)業(ye)務(wu)(wu)的(de)(de)(de)(de)潛在(zai)客戶(hu)(hu)(hu)(hu)對(dui)象。明確推(tui)廣(guang)(guang)用(yong)(yong)(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)范圍后(hou)，業(ye)務(wu)(wu)人(ren)員還(huan)需對(dui)其中一些(xie)重點(dian)的(de)(de)(de)(de)可控(kong)(kong)(kong)客戶(hu)(hu)(hu)(hu)進行把握，如對(dui)新裝低(di)(di)壓(ya)用(yong)(yong)(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)，可設計一些(xie)操作簡單、易于理(li)解的(de)(de)(de)(de)宣(xuan)傳手(shou)冊向(xiang)其宣(xuan)傳遠(yuan)程(cheng)預(yu)(yu)(yu)付(fu)費(fei)(fei)控(kong)(kong)(kong)模(mo)式(shi)的(de)(de)(de)(de)概念、優(you)勢等，以(yi)促(cu)進其輕松理(li)解并(bing)接受該種費(fei)(fei)控(kong)(kong)(kong)模(mo)式(shi)。

1.3積極拓寬遠(yuan)程預付費(fei)控(kong)宣(xuan)傳渠道(dao)

為全面推(tui)廣(guang)(guang)遠程(cheng)預付費(fei)控(kong)模(mo)式(shi)，業(ye)務人員除了要加大該種(zhong)費(fei)控(kong)模(mo)式(shi)的(de)宣(xuan)傳力度(du)，同(tong)時還(huan)需積(ji)(ji)極(ji)(ji)拓寬(kuan)宣(xuan)傳渠道(dao)，如(ru)在傳統費(fei)控(kong)模(mo)式(shi)推(tui)廣(guang)(guang)過程(cheng)中(zhong)，多是(shi)客戶辦理(li)業(ye)務時進(jin)行(xing)宣(xuan)傳推(tui)廣(guang)(guang)或是(shi)客戶經(jing)理(li)上門走(zou)訪(fang)進(jin)行(xing)宣(xuan)傳推(tui)廣(guang)(guang)，這種(zhong)宣(xuan)傳渠道(dao)均(jun)較(jiao)為局限(xian)，因此(ci)，需要客戶經(jing)理(li)積(ji)(ji)極(ji)(ji)利(li)用現(xian)代化(hua)信息(xi)技(ji)術(shu)拓寬(kuan)拓寬(kuan)遠程(cheng)預付費(fei)控(kong)宣(xuan)傳渠道(dao)，如(ru)借助(zhu)于(yu)電視、廣(guang)(guang)播和網絡等向(xiang)社會大眾(zhong)宣(xuan)傳預付費(fei)控(kong)業(ye)務的(de)優勢，這樣可促(cu)進(jin)更多用戶認識(shi)到預付費(fei)控(kong)業(ye)務的(de)優勢和便(bian)利(li)性，從而能(neng)積(ji)(ji)極(ji)(ji)參與到預付費(fei)控(kong)業(ye)務中(zhong)。

1.4控制遠(yuan)程預付費控業(ye)擴源頭

為(wei)促進遠(yuan)(yuan)(yuan)程(cheng)(cheng)(cheng)預(yu)(yu)付費(fei)(fei)(fei)(fei)(fei)控業(ye)務(wu)(wu)得到推(tui)廣，業(ye)務(wu)(wu)人(ren)員(yuan)還需(xu)從業(ye)擴(kuo)報裝(zhuang)(zhuang)開(kai)始控制費(fei)(fei)(fei)(fei)(fei)控推(tui)廣工(gong)作，如(ru)耐(nai)心指(zhi)導新(xin)(xin)裝(zhuang)(zhuang)、更(geng)名、過戶(hu)(hu)、增容、減(jian)(jian)容、減(jian)(jian)容恢復、更(geng)改發票名稱等客戶(hu)(hu)簽訂《遠(yuan)(yuan)(yuan)程(cheng)(cheng)(cheng)預(yu)(yu)付費(fei)(fei)(fei)(fei)(fei)費(fei)(fei)(fei)(fei)(fei)控電(dian)費(fei)(fei)(fei)(fei)(fei)結算協議(yi)》及《供電(dian)用電(dian)合同》。在辦理這些業(ye)務(wu)(wu)的(de)過程(cheng)(cheng)(cheng)中，不少(shao)新(xin)(xin)裝(zhuang)(zhuang)客戶(hu)(hu)對遠(yuan)(yuan)(yuan)程(cheng)(cheng)(cheng)預(yu)(yu)付費(fei)(fei)(fei)(fei)(fei)費(fei)(fei)(fei)(fei)(fei)控業(ye)務(wu)(wu)特點(dian)了(le)解并不充足(zu)，因此，就需(xu)要(yao)業(ye)務(wu)(wu)人(ren)員(yuan)在現(xian)場給其宣傳或演示遠(yuan)(yuan)(yuan)程(cheng)(cheng)(cheng)預(yu)(yu)付費(fei)(fei)(fei)(fei)(fei)費(fei)(fei)(fei)(fei)(fei)控模式的(de)優勢，以促進客戶(hu)(hu)能了(le)解遠(yuan)(yuan)(yuan)程(cheng)(cheng)(cheng)預(yu)(yu)付費(fei)(fei)(fei)(fei)(fei)費(fei)(fei)(fei)(fei)(fei)控模式是一(yi)種智能用電(dian)新(xin)(xin)業(ye)務(wu)(wu)，并感知該種新(xin)(xin)用電(dian)業(ye)務(wu)(wu)的(de)方便性和快捷(jie)性，從而能逐步接受(shou)這種用電(dian)模式。

2提升(sheng)供電公(gong)司(si)遠(yuan)程預付費(fei)控(kong)應用效果的策略

2.1全面優化遠(yuan)程(cheng)預付費控(kong)系統控(kong)制

為促(cu)進人們(men)更好的(de)接(jie)受和(he)應用供(gong)電(dian)(dian)(dian)公司遠程(cheng)(cheng)預付業務(wu)，就需要供(gong)電(dian)(dian)(dian)公司優(you)(you)化遠程(cheng)(cheng)預付費(fei)(fei)(fei)(fei)(fei)控(kong)(kong)系(xi)統控(kong)(kong)制，首先，要對遠程(cheng)(cheng)采集系(xi)統的(de)遠程(cheng)(cheng)控(kong)(kong)制命令(ling)(ling)進行優(you)(you)化，如在(zai)遠程(cheng)(cheng)費(fei)(fei)(fei)(fei)(fei)控(kong)(kong)中增設狀(zhuang)態(tai)字，這(zhe)樣不(bu)(bu)僅能(neng)(neng)(neng)促(cu)進智能(neng)(neng)(neng)電(dian)(dian)(dian)表(biao)(biao)遠程(cheng)(cheng)費(fei)(fei)(fei)(fei)(fei)控(kong)(kong)自(zi)動化抄表(biao)(biao)、核收電(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)等(deng)功(gong)能(neng)(neng)(neng)得到充分的(de)發揮，同時(shi)還能(neng)(neng)(neng)促(cu)進遠程(cheng)(cheng)費(fei)(fei)(fei)(fei)(fei)控(kong)(kong)的(de)智能(neng)(neng)(neng)化控(kong)(kong)制水平進一步提高，其次，還需合(he)理(li)優(you)(you)化合(he)閘(zha)(zha)命令(ling)(ling)，通過(guo)優(you)(you)化這(zhe)一命令(ling)(ling)，不(bu)(bu)僅能(neng)(neng)(neng)充分發揮智能(neng)(neng)(neng)電(dian)(dian)(dian)表(biao)(biao)遠程(cheng)(cheng)費(fei)(fei)(fei)(fei)(fei)控(kong)(kong)功(gong)能(neng)(neng)(neng)，還能(neng)(neng)(neng)促(cu)進合(he)閘(zha)(zha)時(shi)間縮短(duan)，若客戶在(zai)電(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)不(bu)(bu)足時(shi)及(ji)時(shi)繳(jiao)納電(dian)(dian)(dian)費(fei)(fei)(fei)(fei)(fei)，便能(neng)(neng)(neng)實現(xian)瞬間合(he)閘(zha)(zha)，從而能(neng)(neng)(neng)實現(xian)快速復電(dian)(dian)(dian)，這(zhe)是其他(ta)費(fei)(fei)(fei)(fei)(fei)控(kong)(kong)系(xi)統均無法達到的(de)優(you)(you)勢。

2.2加強對遠(yuan)程預付費(fei)控(kong)系統的監(jian)督和控(kong)制

為確(que)保遠程預(yu)付(fu)費(fei)(fei)控(kong)系統安全(quan)(quan)穩(wen)定的(de)運(yun)(yun)(yun)行，供電(dian)公司(si)還(huan)需建(jian)立(li)完善的(de)管理體系，并(bing)設(she)(she)置專門(men)的(de)管理人員對預(yu)付(fu)費(fei)(fei)控(kong)業(ye)務運(yun)(yun)(yun)行中的(de)各個環(huan)節(jie)進行監(jian)(jian)督、管理和控(kong)制(zhi)(zhi)，尤其(qi)要做好客戶預(yu)付(fu)費(fei)(fei)變化及計量(liang)設(she)(she)備(bei)運(yun)(yun)(yun)行狀(zhuang)態(tai)等(deng)的(de)監(jian)(jian)督與控(kong)制(zhi)(zhi)，確(que)保電(dian)費(fei)(fei)計量(liang)設(she)(she)備(bei)平(ping)穩(wen)、安全(quan)(quan)的(de)運(yun)(yun)(yun)行，若計量(liang)設(she)(she)備(bei)顯示客戶電(dian)費(fei)(fei)余額不足，遠程預(yu)付(fu)費(fei)(fei)控(kong)系統能(neng)主動向其(qi)發送(song)繳(jiao)費(fei)(fei)通(tong)知(zhi)，促(cu)進能(neng)及時繳(jiao)納電(dian)費(fei)(fei)。

2.3合理協調遠(yuan)程(cheng)預付費控與優質服務的關系

合理(li)協(xie)調遠(yuan)程(cheng)(cheng)預(yu)付費(fei)(fei)控與優(you)質服務(wu)的(de)關系(xi)才(cai)能促(cu)進(jin)更(geng)多用(yong)戶接受(shou)這一新型(xing)用(yong)電(dian)模式，并產生(sheng)良好的(de)用(yong)電(dian)體(ti)驗，從(cong)而(er)(er)更(geng)好地幫助供電(dian)公司(si)回收電(dian)費(fei)(fei)，因此，在推廣遠(yuan)程(cheng)(cheng)預(yu)付費(fei)(fei)控和引導(dao)客(ke)戶應(ying)用(yong)遠(yuan)程(cheng)(cheng)預(yu)付業務(wu)的(de)過程(cheng)(cheng)中(zhong)，供電(dian)公司(si)還(huan)需不斷優(you)化和改進(jin)費(fei)(fei)控服務(wu)方式、流程(cheng)(cheng)，不斷提高客(ke)戶對遠(yuan)程(cheng)(cheng)預(yu)付費(fei)(fei)控服務(wu)的(de)滿意度，才(cai)能促(cu)進(jin)更(geng)多客(ke)戶接受(shou)和應(ying)用(yong)遠(yuan)程(cheng)(cheng)預(yu)付繳費(fei)(fei)，從(cong)而(er)(er)提高供電(dian)公司(si)的(de)費(fei)(fei)控質量。

三、安(an)科瑞Acrelcloud-3200預(yu)付費水(shui)電(dian)云平臺

1.概述

AcrelCloud-3200預付(fu)費(fei)水(shui)(shui)(shui)(shui)電(dian)(dian)云平臺是安科瑞公司研制的(de)(de)(de)(de)與DDSY-1352單(dan)相電(dian)(dian)子式預付(fu)費(fei)電(dian)(dian)能(neng)表及(ji)DTSY-1352三相電(dian)(dian)子式預付(fu)費(fei)電(dian)(dian)能(neng)表配套(tao)的(de)(de)(de)(de)售電(dian)(dian)管(guan)理(li)(li)系統。另外可以選配遠(yuan)傳閥(fa)控水(shui)(shui)(shui)(shui)表組成水(shui)(shui)(shui)(shui)電(dian)(dian)一(yi)體預付(fu)費(fei)系統，達到先交費(fei)后(hou)用(yong)水(shui)(shui)(shui)(shui)的(de)(de)(de)(de)目的(de)(de)(de)(de)，剩余(yu)水(shui)(shui)(shui)(shui)量用(yong)完自(zi)動關(guan)閥(fa)。主要完成電(dian)(dian)能(neng)表/水(shui)(shui)(shui)(shui)表參(can)數設置，商戶售電(dian)(dian)/售水(shui)(shui)(shui)(shui)管(guan)理(li)(li)及(ji)能(neng)耗管(guan)理(li)(li)工作(zuo)，操(cao)作(zuo)簡便(bian)，實(shi)現物業(ye)公司遠(yuan)程實(shi)時操(cao)作(zuo)實(shi)時監控，具有良好的(de)(de)(de)(de)人(ren)機界面，能(neng)夠有效(xiao)的(de)(de)(de)(de)統計和管(guan)理(li)(li)數據。安裝方便(bian)，是用(yong)電(dian)(dian)管(guan)理(li)(li)部門、商業(ye)廣場和物業(ye)小區，提高用(yong)電(dian)(dian)用(yong)水(shui)(shui)(shui)(shui)管(guan)理(li)(li)水(shui)(shui)(shui)(shui)平，解決收費(fei)難問題的(de)(de)(de)(de)理(li)(li)想產品。

2.應用場所

本平(ping)臺適(shi)用于(yu)公寓(yu)出租戶(hu)、商業(ye)廣場、公寓(yu)酒店、物業(ye)小區、寫字樓、物流倉儲、高(gao)校、連(lian)鎖超市、智慧園區、農貿市場等場所。

3.系統結構

4.系統功能

4.1房間監控

清晰簡(jian)潔的展(zhan)示所有(you)房間(jian)(jian)狀(zhuang)態(tai)信息(xi)，所屬(shu)樓棟樓層(ceng)，在線失連情況，費用狀(zhuang)態(tai)等，進(jin)入房間(jian)(jian)詳(xiang)情可(ke)對房間(jian)(jian)當前實(shi)時信息(xi)進(jin)行查看，并可(ke)了解當天用電(dian)量和使用金額情況，可(ke)對房間(jian)(jian)內(nei)的電(dian)表進(jin)行各種遠程控制操作，比(bi)如開(kai)戶、電(dian)價設置，售電(dian)、退(tui)電(dian)、報警金額設置、分合閘操作等等。

4.2電戶開表

系統針(zhen)對商鋪開戶(hu)不僅支持一(yi)戶(hu)一(yi)表(biao)(biao)，也支持一(yi)戶(hu)掛多表(biao)(biao)的需要;支持自定義(yi)電(dian)價(jia)方案，單一(yi)電(dian)價(jia)、尖峰平谷電(dian)價(jia)、階梯電(dian)價(jia)等(deng):支持預先設置開戶(hu)信息后期(qi)一(yi)鍵開戶(hu);支持設置電(dian)表(biao)(biao)合額告(gao)警默認三級(ji)告(gao)警，告(gao)警金額和(he)次也可以自定義(yi)，推(tui)送(song)方式支持手機短信，APP推(tui)送(song)，郵件、語音(yin)外呼、公眾號推(tui)送(song)等(deng)。

4.3充電繳費

可以對已開戶的電表進行遠程充值，電費實時下發到電表。電表會根據電度走字實時扣除電費同時系統也支持早臺計費，金額下發到系統賬戶，到賬快速穩定。

4.4財務管理

訂單總覽，包含系統里(li)所(suo)有水電充值退費記錄，以(yi)及物(wu)業費扣(kou)費流水記錄。收(shou)入概況，可以(yi)從日(ri)，月，年，時間跨度等不同維度統計水電費收(shou)入情(qing)況，收(shou)入組成。

4.5報表

系(xi)統(tong)還提供了多個(ge)報表(biao)(biao)(biao)以供查詢(xun)。用(yong)電綜合報表(biao)(biao)(biao)，幫助(zhu)財務統(tong)計(ji)每個(ge)月商鋪總用(yong)電量(liang)，尖(jian)峰平谷用(yong)電量(liang)以及電費，能耗同比(bi)分(fen)析(xi)，可(ke)以比(bi)較每個(ge)月份與去(qu)年(nian)同期相比(bi)的用(yong)能差距。能耗日月年(nian)報表(biao)(biao)(biao)，按日，月，年(nian)三個(ge)不同維度查詢(xun)電表(biao)(biao)(biao)每個(ge)階(jie)段(duan)的用(yong)能情

4.6批量操作

為了方便用戶對(dui)大量(liang)儀表進(jin)行(xing)管理和設置(zhi)，可以在系統中新建批量(liang)操作任務，比如設置(zhi)電價、電表控制、儀表設置(zhi)、充(chong)值等，批量(liang)任務可以立即(ji)執(zhi)行(xing)，也可以定時(shi)執(zhi)行(xing)。

4.7自定義(yi)收費方案

為了(le)靈活(huo)應對(dui)用(yong)(yong)戶(hu)多種(zhong)多樣的收(shou)費(fei)(fei)(fei)方案，比(bi)如物(wu)業費(fei)(fei)(fei)，房(fang)租，服務費(fei)(fei)(fei)等(deng)(deng)，系統(tong)支持用(yong)(yong)戶(hu)自(zi)定(ding)義收(shou)費(fei)(fei)(fei)項目(mu)。收(shou)費(fei)(fei)(fei)方式可(ke)設置直接從賬(zhang)戶(hu)扣除或(huo)者生成催繳賬(zhang)單，可(ke)設置周期性收(shou)費(fei)(fei)(fei)或(huo)者一次性收(shou)費(fei)(fei)(fei)，可(ke)以按(an)固定(ding)金額收(shou)費(fei)(fei)(fei)或(huo)者按(an)房(fang)間面積換算等(deng)(deng)等(deng)(deng)。

4.8公共區(qu)域用電(dian)分攤

某塊表(biao)(biao)為主表(biao)(biao)，然后分配關聯子(zi)表(biao)(biao)，系統每個月自動(dong)將(jiang)主表(biao)(biao)的(de)用電(dian)按(an)比例換算成電(dian)費從(cong)子(zi)表(biao)(biao)中扣除，這樣可以剩余人(ren)工(gong)統計的(de)麻煩。公攤(tan)(tan)方(fang)式多樣，可以根(gen)據比例公攤(tan)(tan)，按(an)房(fang)間(jian)面積公攤(tan)(tan)，按(an)用量公排，收費方(fang)式有直接(jie)扣費或者生成維費賬(zhang)單(dan)。

4.9后付費模式

按(an)日(ri)期生成后付費(fei)用戶(hu)周(zhou)期用電費(fei)用，對數據進(jin)行(xing)確(que)認后生成繳費(fei)賬單方(fang)便追蹤客(ke)戶(hu)繳費(fei)情況可(ke)導出繳費(fei)賬單以及欠費(fei)賬單通知(zhi)客(ke)戶(hu)。

4.10公(gong)眾號在線(xian)支付

 用戶(hu)可以在微信(xin)(xin)小程序(xu)或者微信(xin)(xin)公眾(zhong)號自助查(cha)詢電表(biao)使用情(qing)況(kuang)以及繳費。

5.系統硬件配置

四、結語

大力推(tui)廣遠程預付(fu)(fu)費控模(mo)(mo)式，促進更多用客戶應用該種(zhong)模(mo)(mo)式，不僅(jin)能有效提高(gao)供電(dian)(dian)公司費控工作質量(liang)和效率，同時還能大限度(du)地(di)規避用戶欠(qian)費風險，從而促進供電(dian)(dian)公司獲(huo)得穩定、安全(quan)的(de)發展，因此，各供電(dian)(dian)公司均需(xu)積極應用遠程預付(fu)(fu)費控模(mo)(mo)式，更好地(di)促進自身(shen)獲(huo)得良(liang)好的(de)發展。

安科瑞侯文莉